“Businesses choose effectiveness over efficiency to listen to customers.”
Wouldn’t you like to see that headline?
Do businesses really believe that automated telephone systems equals effective communication with customers? Hard to imagine. Who has not experienced the telephone hell of being runaround in endless circles, the clock ticking away while listening to unhelpful machine menus with the problem no closer to being solved? It’s frustrating in the extreme. If you are stuck in this situation, think of it as the perfect opportunity to practice persistence and patience. If that fails, check the gethuman 500 database to see if the company you are dealing with is listed.
Thank you for this ray of sunshine at the end of the week.