“What Got You Here Won’t Get You There” by Marshall Goldsmith and Mark Reiter.
Create a “To Stop” List from a list of 20 habits that hold you back. Most of these come from inappropriately sharing or withholding information or emotion. Ask “Is this appropriate? and how much should I convey?”
Obtain feedback from others on how you’re doing. The wisdom of the Johari Window: what is unknown to us may be well-known to others. Our perceptions may well be inaccurate.
- Choose one behavior you’d like to change
- Ask a person for two suggestions that might help
- Say “Thank You”
A Simple process for change (not easy, but simple!)
- apologize-recognizing mistakes have been made
- advertise-announcing your intention to change
- listen-with attention
- thank-gratitude is good
- follow-up-act and check back regularly
Follow-up is vital
- Follow-up is an ongoing process
- It’s how we measure progress
- It reminds others of our efforts
- Send message
- Ask if it was received
- Ask if it was understood
- Ask if it was acted on
Just because we understand, doesn’t mean we will actually do.
We may learn information about the importance of changing something and yet fail to do so. Without follow-up, nothing happens.
Project Phases (can’t skip from 3 to 7):
- assess the situation
- isolate the problem
- formulate solutions
- woo up-upper management approve
- woo laterally-peers agree
- woo down-direct reports accept