Communication is a critical skill in the workplace. It is not surprising that it is number one on the list of skills that employers want. It is a complex skill that is just as important in our personal relationships as it is at work.
The Communication Process
While communication is simply an exchange of information, there are many things that can interfere with the sending and receptions of the message. A message includes both the content and the context which includes voice and non-verbal or body language.
The CONTENT of the message includes the words that are chosen
CONTEXT (see TED Talks below from Julian Treasure and Amy Cuddy)
- Voice: volume, tone, pitch, pace & clarity
- Non-verbal: facial expressions, eye contact, gestures, posture
RECEPTION relies on good listening skills
Additional Communication Skills:
- written communication
- telephone skills and etiquette
- how to choose the best method of communication
- have good conversations
- create effective presentations
- develop a personal brand and elevator speech
Learn the #1 Skill that Employers want
From the Daily Planit:
- The Communication Process at the Daily PlanIt Shop.
- Links to more resources at Communicate well, one of the weekly activities during the Year of Personal Development series at the Daily PlanIt.
- Listening Skills includes a handout on listening skills and a listening report card.
- The Daily PlanIt Wiki page on communication.
- Communication board at Pinterest
- Communication playlist at Youtube
- How to choose Communication Methods Mind Map
- Watch the video How the Communication Process Works from Alanis Business Academy
- Communications at Illinoisworknet.com
- Effective Communication at HelpGuide.org (listening and nonverbal communication)
- Communication at MIT
- Principles of Human Communication at Saylor.org includes many links to the videos by Professor Martha J. Haun (see below) as well as other videos and written information online.
- Introduction to Communication at Learnerstv.com. This is an extensive video lecture series on Introduction to Communication by Professor Martha J. Haun of the University of Houston.
- Julian Treasure “How To Speak So People Will Want to Listen”, “Five Ways to Listen Better”
- Amy Cuddy “Your Body Language Shapes Who You Are”
This is one of a series of posts based on the results of a survey from the National Association of Colleges and Employers on the top ten skills employers want. Each post provides links to websites for learning the skills.